REL Quality Control Specialist I
About this role
REL Quality Control Specialist I
Location: Pensacola, FL or Winchester, VA (Hybrid)
Role Overview
This position is responsible for providing quality control and support for business unit team members and leadership. The specialist will monitor, document, and evaluate interactions across multiple media to determine service quality and ensure compliance with regulatory requirements, industry standards, and internal operating procedures. This role applies various quality control support skills to support business initiatives and performs moderately diverse job duties in a specialized area.
Key Responsibilities
- Monitor, document, and evaluate interactions to ensure service consistency and regulatory compliance.
- Provide and document feedback to team members and leadership through standardized tools.
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