About this role

Job title: Registered Nurse

The Registered Nurse provides general advisory, educational, and guidance services to our triage clients within the nurse advice line.

Essential Functions

Performs individualized assessments and designs care plans to ensure goal achievement
Completes the patient’s medical record, including health-related aspects
Collects lab results, medication lists, and information from the primary care physician
Provides health-related education and coaching in accordance with clinical guidelines, laws, and established regulation
Promotes behavioral changes in patients through coaching, using motivational interviewing techniques
Refers patients based on specialized needs, such as mental health, nutritional assessment, medication therapy management, smoking cessation, and others
Records new patient data and interventions in the provided software
Maintains effective communication between Program team members, health plans, and professionals
Participates in educational meetings and case discussions
Ensures confidentiality and compliance with all applicable state and federal regulations related to Health Call Centers, including HIPAA and internal policies for the disposal of confidential information
Immediately reports any exposure of protected health information to the supervisor
Completes core and functional training, as well as all procedures required by regulatory agencies, contractual requirements, and applicable certification standards (including, but not limited to, URAC)
Performs other related duties

Associate Degree with 5 years of clinical experience and/or Bachelor's Degree in Nursing with 3 years of clinical experience.
Required Credentials: Active nursing license to practice in Puerto Rico, registration, and membership with no restrictions
Advanced knowledge of computer applications and/or Microsoft Office
Strong orientation and commitment to customer service
Excellent bilingual (Spanish and English) verbal and written communication skills – Preferred
Fast documentation and internet navigation skills
Availability for rotating shifts (including weekends/holidays), Monday through Sunday, 24/7. Shift differential pay is provided

Registered Nurse