About this role
Job title: Regional Technical Manager
About the Role Regional Technical Manager serves as the regional technical authority, providing expert turbocharging and engine knowledge to service engineers, sales teams, and customers. The role leads upgrade programs, field tests, and failure investigations, and collaborates with HQ to drive product improvements and training across the region.
What You'll Do
- Technically assist Service Sales organization (coach sales representatives prior to meetings, create and conduct CIACs, participate in important customer events / meetings).
- Consult end customers and local representatives of engine builders on upgrade possibilities, system performance and new technical offerings.
- Understand customer’s needs and translate into suggestions for product improvements, give structured feedback to HQ.
- Conduct failure and warranty investigations of turbochargers, aligned with HQ guidelines and other RTM's practices.
- Autonomously lead standard failure investigations, including proposal for commercial warranty decisions.
- Timely release of investigation reports to customer.
- Support & co-ordinate ongoing upgrade projects, turbocharger modification programs and field tests in allocated countries.
- Support service engineers, service coordinators, operations & service sales of allocated countries on technical queries (single point of contact for Technical Service Managers and service station in technical matters)
- Exchange experiences with other RTMs regularly.
What We're Looking For
- University degree in marine or mechanical engineering
- 3+ years practical working experience with turbochargers or reciprocating engines
- Experience with B2B customer contact
- Advanced English level C1 (oral and written)
- Good interpersonal communication skills
- Coaching / managing skills
- Proactiveness, willingness to excel
- Solid technical background is compulsory (e.g. application know-how engine-TC)
- Customer orientation and ability to handle critical & challenging customer situations
Compensation & Benefits
- Attractive compensation & benefits
- Employee Assistance Program
- Global parental program
- Flexible working models