Regional Process Officer

Regional Process Officer

Regional Process Management, Transparency and Business Performance:

• Act as regional process officer to ensure transparent, efficient and standardized execution of key business processes.
• Ensure clear and transparent decision logic, proper approval, complete documentation and traceable workflows across key regional operational processes, such as:
• Sales operations, e.g. TA setting, vehicle allocation;
• Network development, e.g. dealer optimization processes;
• Supplier management, e.g. marketing activities for regional conferences;
• Aftersales operations, e.g. Customer Care Budget process;
• Establish structured and transparent financial resource allocation, including budget spending priority lists, taking into account the commercial rationale and business impact of regional decisions (sales, inventory, dealer cash flow, profitability). Ensure alignment with central Controlling.
• Support the definition of process requirements, approval workflows and escalation paths, and facilitate the review of significant or non-standard business decisions.
• Monitor process execution through data-driven reviews and analyses, identify deviations from agreed process standards, and facilitate corrective actions.
• Establish and monitor process performance and risk indicators to increase transparency and support timely management intervention.
• Review major policy, process or system changes to ensure effective process design and sustainable process execution.
• Track implementation of agreed process improvement measures and support business functions in achieving sustainable solutions.
• Consolidate process insights, implementation status and key process risks and provide regular management reporting.

Process Excellence, Digitalization & Cross-Regional Alignment:

• Standardize regional processes, including roles & responsibilities, decision criteria, approvals, documentation and exception handling.
• Leverage AI and data-driven solutions to enhance process transparency, improve decision-making, and increase operational efficiency through automation and intelligent process optimization.
• Ensure consistent implementation of allocation logic and decision criteria across regions.
• Define requirements for process performance dashboards, exception reporting and early-warning tools.
• Translate findings and deviations into process improvements and system enhancements.
• Identify and share cross-regional patterns and best practices, support knowledge transfer, and promote consistent and sustainable process standards across regions.
• Monitor implementation and ensure effective and lasting adoption of improvements.

Qualifications

Education

• University degree in Law, Business Administration, Finance, or a related field. A Master’s degree preferred.

Experience

• Several years of experience in business process management, process optimization, operational excellence, risk management or related functions. Experience in commercial operations, business process management, process control and optimization or internal control frameworks is preferred. Experience in commercial processes (e.g. sales, budgeting, supplier management) is a plus. Experience in the automotive sector or a complex multinational organization is preferred.

• Specific knowledge

• Strong understanding of business processes, process management and cross-functional operational management.

• Familiarity with policy and process framework management, policy implementation and continuous improvement methodologies.

• Strong analytical, problem-solving, and stakeholder management skills; fluent in English.

• Benefits At location Mercedes-Benz Sales Service Co., Ltd., Beijing

• Events for Employees

• Flextime Possible

• Hybrid Work Possible

• Health Benefits

• Mobility Offers

• Discounts for Employees Possible

• Good Public Transport

• Barrier-Free Workplace

• For benefits of further locations, please refer to the respective location pages.

• Contact Beijing Mercedes-Benz Sales Service Co., Ltd.

• LSH Plaza, 5 Hangtian Road, Section 2, 3rd East Ring Road 610052 Chengdu