Regional Ops Lead- APAC

Regional Ops Lead- APAC

India

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Posted on: 11/10/2026 - Application Deadline: 11/25/2026

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Regional Ops Lead- APAC

Responsibilities

• Lead the delivery and continual improvement of Digital Workplace Services across the region, ensuring reliable, secure, and high-performing services that support business productivity.
• Manage and develop a team of IT Technicians, driving accountability, capability growth, and operational excellence.
• Own regional service performance, proactively addressing service risks, recurring issues, and opportunities for improvement.
• Act as the senior escalation point for operational issues impacting end-user experience and business operations.
• Drive adoption, optimisation, and support of workplace technologies, collaboration platforms, endpoint services, and identity solutions.
• Champion automation, standardisation, and process improvement initiatives to improve efficiency, scalability, and service quality.
• Build strong partnerships with business stakeholders to understand requirements, communicate performance, and align services with organisational needs.
• Collaborate with global service owners, infrastructure teams, and strategic suppliers to ensure consistent delivery and adherence to standards.
• Ensure security, compliance, governance, and risk management requirements are embedded within all Digital Workplace operations.
• Monitor service metrics, user feedback, and operational trends to drive continuous improvement and enhance employee experience.
• Responsible for identifying and delivering operational efficiencies, cost-saving initiatives, licence optimisation opportunities, and contributing to budget forecasting and asset lifecycle planning.
• Responsible for supporting the adoption and execution of global standards, processes, governance frameworks, and service improvement initiatives across the region

Experience

• 10+Years of Proven experience leading Digital Workplace, End User Computing, Service Operations, or Infrastructure Operations teams within a complex enterprise environment across multiple sites, regions, and business functions.

• Proven track record of driving service improvements, automation initiatives, operational standardisation, and service maturity improvements.

• Experience working within ITIL-based service management environments, supporting Incident, Problem, Change, and Service Level Management processes.

• Experience managing third-party suppliers, support partners, and service providers, including service reviews and performance management.

• Strong stakeholder management experience, with the ability to engage effectively with technical teams, business leaders, and senior management

• Experience delivering operational readiness, service transition, technology adoption, and transformation initiative

• Hands-on experience using field service management tools, service desk platforms, scheduling systems, and mobile workforce applications.

• ITIL Foundation certification (or equivalent service management experience

• Microsoft certifications relating to Modern Workplace, Endpoint Management, Microsoft 365, Azure, or Security technologie

• Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

• Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

• Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

• Everyone is Included at Spirax Group

• We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

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