Regional Operations Manager - Electrify America

Job title: Regional Operations Manager - Electrify America

About the Role Regional Operations Manager responsible for end-to-end operational performance of Electrify America and Electrify Canada charging sites across an assigned region. Owns site performance and coordinates Specialists to maximize charger availability, throughput, and customer experience while controlling costs through vendor management and technician utilization.

What You'll Do

• Own end-to-end operational performance of assigned Electrify America and Electrify Canada sites post-construction.
• Maximize charger availability, throughput, and overall site quality to drive revenue and customer satisfaction.
• Control operating costs through effective technician utilization, vendor selection, and performance management.
• Use data and operational tools to quickly identify, prioritize, and resolve site issues.
• Partner with Network Specialists to escalate critical issues, coordinate cross-functional support, and drive timely resolution to minimize operational impact and improve customer experience.
• Oversee site commissioning to ensure timely delivery and strong post-launch performance.
• Ensure sites remain compliant, well-maintained, and visually appealing, including preventative maintenance.
• Manage scopes of work, dispatch field resources, and ensure timely follow-through on identified issues.
• Prioritize and route maintenance activities to improve uptime and optimize cost.
• Lead resolution of outages and site issues by coordinating with internal teams and external partners.
• Identify trends and address root causes to prevent repeat issues.
• Act as the primary owner for site-related matters including violations, inspections, upgrades, relocations, and decommissioning.
• Process Improvement: identify and implement process improvements to increase operational efficiency, consistency, and scalability.

What We're Looking For

• 7+ years of relevant experience; Associates degree or equivalent experience; Electrical Trade Engineering Education (Desired).
• Skills: team management in a fast-paced high-tech environment; electrical troubleshooting; communication; vendor management; analytical and conceptual thinking; integration; influencing and negotiation; problem solving; resource management; budgeting; strong computer and software skills.
• Specialized Skills (Required): project and program management; prior service operation or field operations experience; working knowledge of electrical device function; incident and escalation management; data analysis and trend identification.
• Specialized Skills (Desired): EV industry experience; experience reviewing hardware log files to diagnose issues; PMP or CAPM.
• Work Flexibility: able to maintain flexible schedule and hours to meet business needs; able to travel as required.

Nice to Have

• EV industry experience.
• PMP or CAPM.

Compensation & Benefits

• Salary range (state-dependent): California $87,900 – $185,300; Colorado $87,900 – $155,400; Washington not disclosed.
• Equal opportunity employer; drug-free workplace; pre-employment substance abuse testing; accessibility support available at careers page.