About this role
Description
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The Regional Operations Manager provides operational support to a large Claims region -- which may include planning, budgeting, staffing, quality control, regulatory compliance, financial management and resources allocation - to ensure regional, SBU and corporate objectives are met. Oversees large claims and implements claim handling guidelines and standards that consistently produce the highest possible technical and service quality.
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Responsibilities:
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Supports the Regional Claims Manager with planning, budgeting, staffing, quality control, regulatory compliance, and financial management
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Manages existing and new claims-related programs for the region ensures the staff complies with policies and procedures and participates in quality control initiatives and programs in region, including market conduct exams
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Gathers organizes and analyzes claims data in order to identify issues, trends and opportunities presents findings, options, and recommendations to senior management
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Develops and maintains relationships with state regulators by attending regulatory meetings, insurance department visits, and participation in industry group meetings
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Participates in various committees and ensures regional management is kept up-to-date on activities
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Handles special projects as assigned which may include in-depth research/analysis.
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Preferred Experience:
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In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
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Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills
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Ability to quickly absorb and implement change and normally acquired through a bachelor’s degree or equivalent
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Minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience; preference for Mobility Claims related experience
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Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred
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Please Note: This is a Grade 16/17 range posting- dependent on experience leveling
Qualifications
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In-depth knowledge of the principles of casualty insurance, coverage interpretation, claims adjustment procedures and the law that governs contracts, torts, insurance and the rules of civil procedure
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Demonstrated track record of effective verbal/written communications, organization, interpersonal and negotiation skills along with the ability to quickly absorb and implement change and normally acquired through a bachelor's degree or equivalent, plus a minimum of 7 years of progressively more responsible related work experience as well as proven Claims management experience
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Advanced insurance related designations/CPCU and three to five years of supervisory or management experience preferred
Travel
10%