Regional Manager of Retail Operations

Regional Manager of Retail Operations

Job Posting

Join the Intuit Customer Success Team and play a pivotal role in the TurboTax Local Service Delivery team. As a Regional Manager of Retail Operations in the Expert Network, you will help scale and grow our nationwide network of retail locations that serve millions of customers every year. With 20 stores already operating, we are expanding our footprint, introducing new services, and exploring innovative store formats—deepening our presence in key markets and evolving from a tax-season business into a year-round destination for financial help. In this role, you will oversee a portfolio of retail locations in the New York City area, leading on-site experts who assist TurboTax customers with product questions and connect them with tax professionals for tax preparation. Beyond tax season, you will play a key role in piloting and testing new services and offerings that draw on the full Intuit ecosystem—including QuickBooks and Credit Karma—to serve customers’ broader financial needs throughout the year. You will build upon our established operational foundation, capturing learnings from across the network, standardizing best practices, and driving consistency and continuous improvement at scale. This role requires a leader who is energized by complexity and comfortable operating in an environment where the business model, service offerings, and priorities continue to evolve at pace.

Responsibilities

• Expand and manage a portfolio of retail locations in the New York City area, maximizing operational KPIs, ensuring consistent service quality, and leading a team of local tax experts.
• Drive financial success across all locations with a relentless focus on delivering value to customers while achieving growth and profitability goals.
• Standardize and scale operational best practices by capturing learnings from existing locations and implementing consistent processes across the network, reducing variability and raising the performance floor.
• Pilot and test new services and offerings that leverage the full Intuit ecosystem—including QuickBooks and Credit Karma—to expand the store model beyond tax season into a year-round financial services destination, partnering with cross-functional teams to evaluate and scale what works.
• Leverage data and Voice of the Customer (VOC) insights to continuously enhance the customer and expert experience, identify improvement opportunities, and inform network-wide decisions.
• Champion a culture of continuous improvement and operational excellence across the network.

Qualifications

• Demonstrated success leading multi-location operations with a focus on customer experience and revenue growth.
• Ability to manage cross-functional initiatives and collaborate with product, marketing, and field teams.
• Strong analytical skills with the ability to translate data into actionable improvements.
• Experience in a fast-paced, evolving service model preferred.
• Passion for helping customers and enabling team members to deliver high-quality service.

Benefits

• Competitive compensation and comprehensive benefits package.

• Opportunity to scale a nationwide network and influence the future of how Intuit delivers financial services.

• Collaborative, inclusive culture with a focus on continuous improvement and customer impact.

• About Intuit

• Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

• Note: This description reflects the current role and responsibilities and may evolve as business needs change.