About this role
Regional Customer Data Steward EMEA is responsible for owning and improving customer master data quality for the assigned region within the NPE division. The role enforces GEA's customer data standards and governance, supports SAP S/4HANA MDG-C and CRM operations, and collaborates with regional stakeholders to ensure accurate data and smooth order-to-cash handoffs.
Own and monitor customer master data quality for the assigned region for the NPE division. Enforce GEA Group and divisional customer data standards, policies, and governance rules. Execute and steer deduplication, merging, obsoletion, and cleansing activities. Support and coach local customer data stewards and build a regional steward community. Act as escalation point for complex customer master data cases (e.g. duplicates, unclear account hierarchies). Support SAP S/4HANA (MDG‑C) and CRM operations and ensure compliance with customer data workflows. Support Transform360 data readiness, including data quality monitoring and validation. Provide transparency on data quality KPIs, risks, and improvement progress. Perform testing of data related changes in CRM/MDG, raise defects, and provide concrete feedback to central product/process teams. Document operating procedures/SOPs and work instructions for regional execution (request validation, enrichment rules, approvals, escalation paths), and keep them current. Collaborate daily with Sales, Service, Finance and Data Governance counterparts to unblock requests and ensure smooth order to cash handoffs (e.g., correct addresses/VAT to prevent invoice rejections).
Experience in master data management, preferably customer master data. Good understanding of SAP S/4HANA Customer Master and MDG‑C. Experience with CRM, preferably Sales & Service Cloud. Experience in a B2B / industrial / project‑based business environment is a plus. Strong analytical skills and ability to work across functions and regions. Structured, detail‑oriented, and confident in enforcing standards in a matrix organization.