About this role
Section: About the Role Sun King is seeking a passionate, diligent Regional Collections Manager to join its Risk department driving efforts and processes related to PAYG product collections in the field, advising on improving customer payments and satisfaction while ensuring the company offer matches end-user expectations.
Section: Key Responsibilities
- Analyse regional portfolio and repayment trends; develop strategies to improve collection rates
- Conduct mystery market visits to assess sales quality and gather regional insights
- Provide weekly updates to the zonal credit analyst on interventions and results
- Design, pilot, and operationalize collection processes
- Work with Area Business Managers and Field Sales Executives on product repossession
- Report cases of product tampering through established Risk team processes
- Facilitate reporting and action against fraudulent field practices
- Train Field Sales Executives on repossessions and difficult collections
- Follow up with Agents to ensure timely completion of collection tasks
- Recruit cash collection centres in key collection areas