Regional Clinical Manager

Lead with purpose. Develop exceptional teams. Make a meaningful impact in your community.

Vitra Health is a mission-driven healthcare organization dedicated to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, we support aging adults, people with disabilities, and individuals with complex care needs. Every client is supported by a dedicated nurse and care manager, ensuring compassionate, personalized care that preserves dignity and promotes independence.

As we continue to grow, we are seeking an accomplished Clinical Manager who brings strong clinical judgment, operational expertise, and a passion for helping people access the care and resources they deserve.

The Opportunity

The Clinical Manager provides clinical and operational leadership across assigned service areas, with cross-coverage of additional areas as needed. In this visible and influential role, you will guide team performance, strengthen care delivery, and drive results in clinical quality, regulatory compliance, client and staff retention, and financial performance.

This opportunity is ideal for an experienced nurse leader who understands care delivery firsthand and can translate that knowledge into effective operations, meaningful staff development, and an exceptional client experience. Working closely with the Director and clinical leadership, you will help ensure that every team member is supported, every process reflects our standards, and every client receives high-quality care.

Key Responsibilities

• Clinical Quality and Regulatory Compliance

• Oversee the full client journey, from admission through discharge, ensuring care and documentation meet Vitra Health’s quality standards and applicable MassHealth requirements.

• Lead and document multidisciplinary team (MDT) meetings, ensuring care planning reflects each client’s needs and supports coordinated, high-quality services.

• Maintain compliance with program regulations, organizational policies, and clinical quality standards.

• Partner with Compliance and the Director to maintain ongoing NCQA readiness.

• Review compliance reports and clinical metrics, identify opportunities for improvement, and collaborate with clinical leadership to implement effective corrective actions.

• Work with the Director to develop and refine processes that strengthen regulatory compliance and clinical excellence.

• Promote consistent implementation of policies, procedures, and practice improvements across Vitra Health.

• Team Leadership and Development

• Lead, coach, and support clinical teams with clear expectations, consistent communication, and a client-centered approach.

• Build a positive, accountable team culture that supports collaboration, professional growth, and quality care.

• Ensure staff receive comprehensive training on clinical standards, systems, workflows, and organizational processes.

• Assess performance trends, provide timely feedback, and identify opportunities for individual and team development.

• Complete performance evaluations and coaching in accordance with organizational policies and timelines.

• Support staff engagement and retention through accessible leadership, ongoing mentorship, and meaningful development opportunities.

• Operational Performance and Care Delivery

• Manage staffing and collaborate with Calling Center leadership to ensure required client visits are completed.

• Align client outreach and growth with care team capacity and service area coverage.

• Proactively develop staffing plans that support reliable care delivery and operational efficiency.

• Analyze key performance indicators, including staffing template utilization, client satisfaction, and client and staff retention.

• Under the Director’s supervision, implement strategies that improve service area performance, support financial goals, and maintain quality of care.

• Provide leadership and cross-coverage for additional service areas as needed.

• Client Experience and Community Commitment

• Champion responsive customer service and a consistent commitment to quality care.

• Represent Vitra Health’s mission, vision, and values in interactions with clients, staff, and community partners.

• Demonstrate compassion, cultural awareness, and respect for the diverse communities we serve.

• Perform other duties as assigned.

• What We Are Looking For

• Required Qualifications

• Active Registered Nurse (RN) license in Massachusetts.

• Bachelor’s degree.

• Minimum of five years of management experience.

• Demonstrated experience supervising staff, managing performance, and delivering training.

• Leadership experience managing multiple teams.

• Strong analytical skills and proficiency with computer systems.

• Excellent communication and relationship-building skills, with the ability to represent Vitra Health effectively to clients, staff, and community partners.

• A strong commitment to customer service, clinical quality, and staff development.

• Ability to work independently, prioritize competing responsibilities, and work in the field as needed.

• Ability to travel to assigned service areas.

• Preferred Qualifications

• Master’s degree.

• Familiarity with MassHealth regulations strongly preferred.

• Five or more years of direct patient care experience with a demonstrated record of clinical success.

• Physical and Environmental Demands

• Work in a clean, well-lit environment, in proximity to others, with fluctuating temperatures.

• Perform substantial periods of repetitive computer work using a monitor, keyboard, and mouse.

• Sit for more than 75% of the workday, with walking, standing, and stair navigation also required.

• Lift, carry, push, and pull equipment and supplies weighing up to 35 pounds.

• Use visual acuity and manual dexterity to operate equipment.

• Perks and Benefits

• Competitive compensation.

• Health insurance with a competitive employer contribution.

• Dental and vision benefits.

• 401(k) plan with a 5% company match.

• Paid time off.

• Wellness benefits.

• Tuition reimbursement.

• Supplemental life, accident, critical illness, and disability insurance.

• A supportive team structure and company culture focused on work/life balance.

• Bring your clinical expertise and leadership vision to a team committed to making a difference. Apply to join Vitra Health and help shape the quality of care in the communities we serve.