About this role
Seeing beyond - future of medical technology
For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.
Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.
In this role, you will drive clinical excellence and the successful adoption of ZEISS refractive solutions across the region, with local presense and a particular focus on supporting customers and partners in Gulf Region.
Your Role
- You serve as the regional contact for refractive laser applications, providing first- and second-level application support to customers and distribution partners.
- You drive procedure growth by ensuring high-quality application support and optimizing device utilization in collaboration with relevant stakeholders.
- You organize and deliver initial user training, including presentations, wet labs and hands-on sessions.
- You conduct clinical application support visits in cooperation with local partners whenever needed.
- You empower Clinical Application Specialists (CAS) across your region to help customers achieve excellent clinical outcomes.
- You implement headquarters’ guidelines and onboarding processes at country level and guide and monitor their execution.
- You track and report regional KPIs, including procedure volumes, device utilization and procedure adoption.
- You assess and report on the status and quality of regional application support, identifying opportunities for improvement.
- You collaborate closely with local Refractive Sales, Service and PDC Managers to ensure a consistent customer approach and support sales events, trade shows and demonstration projects.
- You support CAS certification by training and mentoring new specialists and tracking certification status across your region.
Your Profile
- You hold a university degree in medical device engineering, optometry, ophthalmology, physics, healthcare or a comparable field
- You bring at least several years of experience in clinical application support and user training for ZEISS refractive laser systems
- You have a strong customer focus and the ability to understand and respond to different clinical and business needs
- You can communicate complex clinical and technical information clearly and confidently to different audiences
- You demonstrate excellent communication, presentation, training and reporting skills.
- You are a fast learner and confidently navigate complex business environments and stakeholder structures
- You are fluent in English; additional language skills, particularly Arabic or French, are an advantage
- You are willing to travel frequently within the region and internationally and local presence in Gulf region is required
- You will work in health care facilities, including operating theaters
Your ZEISS Recruiting Team:
Jana Benn