Regional Agency Support Officer

Regional Agency Support Officer

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high spee...

Regional Agency Support Officer

• Job Type Full Time
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 3 years
• Location Lagos
• Job Field Customer Care, Success and Service

About the Role

• The job purpose is to recruit, support, and manage regional aggregators; champion POS management and distribution within the assigned region; and manage other Smartcash and Airtel Money agency businesses in the region.

Responsibilities

Aggregator Recruitment and Management:

• Identify, recruit, and onboard quality aggregators within the assigned region.
• Ensure 100% active aggregator engagement across the region.
• Ensure each aggregator maintains at least a 95% active agent base at all times.
• Recruit the appropriate number of aggregators in line with the approved distribution structure for each state within the region.
• Ensure each aggregator recruits a minimum of 500 agents to drive business growth.
• Continuously identify opportunities to increase the quality aggregator base within the region.

Business Development and Market Expansion:

• Identify and leverage distribution opportunities within the region.
• Drive market penetration across all states within the region.
• Monitor and track ongoing market initiatives.
• Effectively report competitive activities within the region and implement appropriate countermeasures.
• Immediately address or escalate any unusual competitor activities and sales support initiatives that may threaten business performance.

POS Operations and Management:

• Ensure aggregators promptly make funds available to all agents within their network and maintain zero float balances.
• Drive a minimum of 15 transactions per agent per day.
• Maintain full custody and accountability for all POS devices assigned to the region.
• Assign POS devices to aggregators based on approved qualification criteria.
• Manage all POS devices within the region.
• Coordinate POS device distribution, retrieval, and other related support activities.
• Coordinate the repair of faulty POS devices in collaboration with the State End User Support (EUS) team.

Branding and Visibility Management:

• Ensure appropriate and effective outlet branding is implemented in line with the approved Picture of Success (PICOS) standards.

• Identify and maximize visibility opportunities for the Smartcash brand within the region.

• Effectively manage POSM material stock across regional warehouses to prevent damage, wastage, and obsolescence.

• Train aggregators on POSM deployment to agents in line with the Picture of Success (PICOS) standards.

• Educational Qualifications

• A First Degree in any discipline.

• A Master’s Degree would be an added advantage.

Relevant Experience & Functional / Technical Skills:

• 3 years of commercial/ business management experience

• Team leadership experience

• 1 – 2 years of relevant experience in POS Management

• Computer literacy

• Sales knowledge

• Product/ Service development

• Product/ Service management

• Interpersonal skills

• Customer orientation

• Financial services, banking, PSB and Fintech experience will be a great advantage.

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