About this role
Job title: Regional Aftersales Operations Analyst
About the Role This position provides administrative, operational, and analytical support to Hyundai's Regional Aftersales Operations, contributing to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives to help maintain service levels and owner satisfaction.
What You'll Do
- Provide administrative, operational, and analytical support to Regional Aftersales Operations departments to help achieve capacity objectives and service retention.
- Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies and management initiatives.
- Build and conduct aftersales analyses; reconcile data to ensure accuracy, compliance, and timely execution of regional programs.
- Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
- Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
- Track replacement and repurchase activity; monitor disposition of vehicles in accordance with HMA guidelines.
- Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
- Run multi-system data queries, import and reformat data in Excel, and present results in PowerPoint.
- Provide administrative support during DSM absences as needed.
- Support regional initiatives through assigned tracking, reporting, coordination, and ad-hoc analysis.
- Run, analyze, and reconcile KPI reporting, including post-program reporting.
- Provide regional aftersales support for OCM preparation, performance tracking, and action-item follow-up.
- Manage service website audits, service scheduler tracking, secret shopping, and reporting.
- Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
- Perform additional operational and administrative duties to support Regional After Sales operations.