Regional Account Manager

About the Role Regional Account Manager is a leadership role within MetLife's Group Benefits Regional Business service delivery model. This role acts as the single point of contact for brokers and supports pre- and post-sale activities to acquire new business and maintain existing client relationships across broker books of 2K–5K lives. What You'll Do

• Lead and develop a Regional Account Management team supporting broker books of business (2K–5K lives), driving account growth, retention, and renewals.
• Build and maintain strategic broker relationships, identify new business opportunities, and lead engagement with key broker partners.
• Oversee account health, proactively resolve complex issues, and implement action plans to ensure high broker satisfaction.
• Partner with cross-functional teams to enhance products, services, and operational processes that support broker and client needs.
• Provide performance updates to senior leadership while attracting, mentoring, and managing a high-performing team of Account Managers. What We're Looking For
• 8+ years of progressive account management/customer service experience, including 8+ years in the group benefits industry.
• 7+ years of people leadership experience, with proven track record of driving team performance, accountability, retention, and growth.
• Demonstrated success developing broker strategies, managing key relationships, and identifying opportunities to expand business.
• Strong financial, analytical, negotiation, communication, and conflict-resolution skills, with ability to manage multiple priorities in a dynamic environment.
• Bachelor's degree required; must hold or obtain a State Life, Accident, and Health license within 90 days of hire. Nice to Have
• 10+ years of progressive account management or customer service experience, with extensive team leadership and performance management expertise.
• Deep knowledge of industry trends and market dynamics, with the ability to drive customer outcomes and business growth.
• Strong proficiency in Salesforce and leveraging CRM tools to manage relationships, track performance, and support strategic decision-making. Compensation & Benefits
• The expected salary range for this position is $100,000 - $140,000 per year. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to applicable plan terms.
• Benefits: We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!