Reference Assistant Part-Time Evenings/Weekends

Job title: Reference Assistant Part-Time Evenings/Weekends

Overview

The Part-time Evening/Weekend Reference Assistant provides Library users with assistance and guidance in using the Library's collections and services to fulfill their needs. Supervises student assistants in Lending Services. Represents all departments and aspects of the Library to the public when on duty during evening and weekend shifts. Runs events, designs displays, and posts updates to social media to promote the library.

Salary Range

$13.50 Hourly

Position Type

Part Time

Education Level

4 Year Degree

Category

Staff

Description

• About the Opportunity

• The Part-time Evening/Weekend Reference Assistant provides Library users with assistance and guidance in using the Library's collections and services to fulfill their needs. Supervises student assistants in Lending Services. Represents all departments and aspects of the Library to the public when on duty during evening and weekend shifts. Runs events, designs displays, and posts updates to social media to promote the library.

Key Responsibilities

General and Administrative:

• Opens, closes, and secures the Library building during assigned shifts.

• Works as a team member with library colleagues to deliver effective, student-centered library services.

• Develops job skills reinforcing the duties and responsibilities of the position.

• Plans, implements, and evaluates special projects and assignments approved by the Library Director.

Lending and Access Services:

• Interprets the Library's lending and interlibrary loan policies and procedures to users.

• Checks out and renews circulating materials and equipment.

• Supervises established circulation/reserve policies and procedures, including Student Workers, in the absence of the Lending Services Librarian.

• Assists with data analysis and usage reports to guide service decisions.

• Develop and model excellent customer service and demonstrate a strong commitment to creating a diverse and inclusive learning and work environment.

Outreach and Engagement:

• Designs and implements library displays, events, and social media posts to promote library services and resources.

• Collaborates with colleagues on library-wide initiatives to engage the campus community.

• Develops outreach strategies tailored to academic departments and student groups.

• Represents the library at campus events, orientations, and community-building programs.

• Contributes to assessment of outreach and engagement activities to improve impact and visibility.

Qualifications

• Education and Training

• Bachelor’s degree in applicable discipline preferred

• Prior library experience preferred

• Demonstrated experience providing exceptional customer service

• Knowledge/Skills/Abilities

• Excellent oral, written and interpersonal communication skills.

• Proficiency with computers and office automation, including word processing and knowledge of the Microsoft Office environment and library software.

• Strong organizational and time management skills with demonstrated ability to triage and set priorities.

• Able to remain tactful and professional during busy and stressful times.

• Able to work independently as well as a team member within the department and with others.

• Excellent customer service skills, i