Recreation & Guest Experience Manager

Recreation & Guest

Experience

• Manager

• Summit Recruitment & Search

• Our client, a premium Resort in Diani is seeking a dynamic and innovative Recreation & Guest

Experience

• Manager to lead the design and delivery of world-class recreational, wellness, and entertainment programs. The role is responsible for creating immersive, revenue-generating guest experiences that elevate satisfaction, drive engagement, and position the resort as a leading lifestyle destination.

Key Responsibilities

• Develop and implement unique, trend-driven recreation and entertainment programs, incorporating local culture, nature, and tailored experiences for diverse guest segments.

• Drive high levels of guest participation through engaging activity schedules, personalized interactions, and continuous improvement based on guest feedback and insights.

• Design and execute holistic wellness offerings, including fitness, mindfulness, and spa-integrated programs, aligned with modern lifestyle trends.

• Plan and deliver innovative entertainment and social events, managing all aspects of production including scheduling, staging, and guest experience.

• Manage recreational facilities and introduce modern sports and adventure activities that enhance guest engagement and overall experience.

• Identify and implement revenue-generating opportunities through premium experiences, packages, events, and strategic partnerships.

• Lead, train, and inspire a high-performing recreation team, fostering a culture of creativity, energy, and exceptional guest service.

• Ensure adherence to safety standards and operational policies while leveraging digital platforms and social media to promote activities and enhance brand visibility.

• Key Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Sports Management, Recreation Management, or a related field.

• Minimum of 5 years’ experience in recreation, entertainment, or guest experience management within a resort or hospitality environment.

• Proven experience in designing and executing innovative guest experiences and events.

• Strong leadership skills with the ability to manage, motivate, and develop high-energy teams.

• Solid understanding of wellness, lifestyle, and hospitality trends, including digital and social media engagement.

• Knowledge of health, safety, and risk management standards within recreational operations.

• Company information

• Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa. We endeavor to make contact with all of our applicants, but high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience. Summit Recruitment and Search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit Recruitment actively advocates for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole.

• Summit Recruitment & Search does not charge any fee as a pre-employment or post-employment requirement.