Recreation Center Supervisor

Job title: Recreation Center Supervisor

About the Role

Recreation Center Supervisors will work under the direction of the Recreation Center Operations Coordinator and Aquatics Coordinator to manage a staff of student Recreation Center Attendants and Lifeguards as they carry out overall day-to-day operations in The Dixon Center and surrounding outdoor recreational facilities. This role also involves supervising, training, and evaluating staff and serving as the on-site operations manager during early morning, evening, and weekend shifts when professional staff may be off-site.

What You'll Do

• Manage and supervise a student staff of Recreation Center Attendants and Lifeguards to ensure safe, high-quality service at The Dixon Center and surrounding facilities.
• Oversee day-to-day operations, with direct supervision, training, and support to staff.
• Work under the Recreation Center Operations Coordinator and Aquatics Coordinator and act as on-site operations manager during off-hours.
• Stay current on fitness and recreation programs and operational procedures to provide exceptional customer service to Villanova community members.
• Create a welcoming and positive experience for users and enforce recreation center policies.
• Assist in evaluating staff performance and ensuring appropriate staffing and operational support.
• Provide regular feedback to professional staff to refine policies, improve procedures, and enhance services offered.
• Attend ongoing Recreation Center Supervisor training sessions and contribute to the development and implementation of student employee training for Attendants and Lifeguards.
• Enact or assist in emergency response as needed.

What We're Looking For

• Experience supervising recreational facilities and enforcing policies to maintain a safe environment.
• Ability to oversee operations and provide direct supervision, guidance, and training to Recreation Center Attendants and Lifeguards.
• Strong customer service mindset and ability to stay current on fitness and recreation programs.
• Demonstrated ability to create a positive user experience and uphold job expectations.
• Willingness to provide feedback and collaborate with professional staff to improve policies and procedures.
• Availability for ongoing supervisor training and participation in student employee training sessions.
• Preparedness to respond to emergencies.

Physical Demands

• May be asked to carry/move fitness and recreation equipment.
• Must be able to lift up to 45 lbs.