Recovery Supervisor

MAX (Max.ng)

Recovery Supervisor

Recovery Supervisor is responsible for overseeing and managing the debt recovery process within the business. The role ensures that overdue accounts are effectively tracked, negotiated, and recovered while maintaining compliance with company policies and regulatory requirements

Key Responsibilities

• Lead recovery activities across all cities and new locations.
• Handles special credit arrangements and deviations from standard terms of payment.
• Review debt recovery process’s effectiveness and policies.
• Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return.
• Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• -Staff Development: Involvement in the career development of the team and any staffing decisions.
• Leadership: effectively lead, manage, and develop collections teams across current and new city launches.

Requirements

• ● Minimum of 3–5 years of experience in debt recovery, credit control, or collections, with at least 1–2 years in a supervisory role.
• ● Strong leadership and team management skills.
• ● Excellent negotiation and conflict resolution abilities.
• ● Proficiency in debt recovery tools, CRM software, and Microsoft Office Suite.
• ● Strong understanding of credit policies, financial regulations, and debt collection laws.
• ● Effective communication and interpersonal skills.
• ● Ability to analyze data and generate reports for management review.

Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• Want to Join Us? Here’s Why You Should…

• At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, color, tribe, nationality, and disability.

The MAX Work Environment:

• Drive: We are building a team where everyone is a leader and therefore run on internal motivation
• Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans; we are committed to providing a lasting solution.
• Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
• Initiative: We welcome novel ideas and encourage creativity
• Diligence: We take great pride in our work.
• Candor: We value open and honest communication
• Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
• Bias for Technology: We automate everything

What You’ll Get:

• Competitive pay & benefit

• Health insurance coverage

• Frequent performance chats & reviews

• High-performing & passionate team members + fun work culture!

• Only shortlisted candidates will be contacted.

• Apply now

• Refer

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