About this role
About the Role The Recovery Specialist plays a key role in supporting best‑practice rehabilitation and recovery approaches across MetLife Australia’s Claims Operations. Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy, this role focuses on improving health, recovery and return‑to‑work outcomes while optimising customer experience and commercial performance. What You'll Do
- Provide clinical and recovery expertise to support claims duration management and improved customer recovery outcomes across complex and high‑value claims.
- Champion best‑practice, evidence‑based recovery strategies, coaching and mentoring case managers to drive proactive and positive claims outcomes.
- Manage a targeted portfolio requiring intensive recovery support, including the effective use, cost control and outcome management of external rehabilitation providers.
- Embed early notification, intervention and recovery principles, promoting adoption of the 360Health proposition across funds, employers and strategic partners. What We're Looking For
- Clinical expertise in rehabilitation and recovery to support claims duration management and improve customer recovery outcomes on complex/high‑value claims.
- Experience coaching and mentoring case managers, and collaborating with Case Managers, Team Managers and Claims Governance.
- Ability to manage a targeted portfolio with external rehabilitation providers, including cost control and outcome management.
- Strong communication, stakeholder engagement and customer‑centric approach to claims operations.