About this role
Recovery Officer Job at Good Neighbours Microfinance Bank
GN MFB has tirelessly set the pace for other Microfinance institutions; it achieves this through distinguished service quality, product functionality, and exceptional customer service.
We are recruiting to fill the position below:
Job Position: Recovery Officer
Job Location: Ikeja, Lagos
Employment Type: Full-time
Responsibilities
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Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
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Conduct asset seizures independently.
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Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
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Develop, implement, and manage effective recovery strategies for delinquent loans.
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Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced.
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Ensure compliance with legal and regulatory requirements in all recovery activities.
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React proactively to unhealthy and risky portfolios to prevent losses.
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Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.
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Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.
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Any other responsibilities assigned.
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Requirement/Skills
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HND/B.Sc in Finance or a related field.
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Minimum of 2 years of experience in debt recovery preferably within the microfinance sector.
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Strong negotiation, communication and time management skills.
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High level of integrity and ethical standards.
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Excellent knowledge of MS Office (especially Excel and Word)
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Familiarity with microfinance principles, practices and regulatory requirements.