About this role
FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
## Job Title: Recovery Manager
Location: Port Harcourt, Rivers
Role Summary
- The Recovery Manager will be responsible for strategically leading and managing all loan recovery operations.
- This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
- This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.
Key Responsibilities
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Strategic & Operational Leadership:
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Develop and execute field recovery strategies to reduce Portfolio at Risk
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Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
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Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.
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Recovery Management:
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Approve restructuring or settlement offers based on delegated authority.
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Track and report field activities using digital tools
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Risk, Compliance & Regulatory Adherence:
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Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
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Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.
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People Management:
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Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.
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Stakeholder & Interdepartmental Collaboration:
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Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
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Liaise with community leaders, law enforcement, and local authorities when required and permitted.
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Prepare recovery performance reports to senior management.
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Process Improvement & Technology:
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Improve field recovery processes, route planning, customer tracking, and reporting structures.
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Develop and implement SOPs for field escalations, repossessions, and collateral realization.
Requirements
- Bachelor’s Degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
- 6+ years of experience in field recovery within the financial lending industry.
- Minimum of 2-3 years in a senior leadership or field supervisory role.
- Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.
Benefits
- Private Health Insurance.
- Pension Plan.
- Paid Time Off.
- Hybrid Work Model.
- Training & Development.
Application Closing Date
Not Specified.