Recovery Engagement Specialist

Job title: Recovery Engagement Specialist

About the Role The Recovery Engagement Specialist at the RESET Center supports individuals in the sobering process, providing a safe, trauma-informed, and person-centered environment. Located in San Francisco, the RESET Center diverts intoxicated individuals from ED or jail and connects them to community resources. The role works within a coordinated multidisciplinary team to promote safety, dignity, and connection to recovery pathways.

What You'll Do

• Take participant vital signs as delegated per protocol.
• Monitor participants throughout the sobering process, ensuring adherence to guidelines and general well-being.
• Respond promptly to participant needs and requests with empathy, patience, and excellent customer service.
• Provide snacks, hydration, blankets, and other comfort measures to support safe sobering.
• Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in real time.
• Identify escalating or unsafe behavior and promptly notify supervisory or clinical team members.
• Engage participants in supportive, compassionate, and non-judgmental ways, with respect for their individual experience and autonomy; leverage personal or lived experience to build trust and rapport.
• Support safety and calm tone within the center through trauma-informed communication and de-escalation techniques.
• Assist with environmental cleanliness and sanitation, ensuring spaces are organized, hygienic, and supportive of a dignified participant experience.
• Work collaboratively with other team members—including health workers, safety monitors, peers, and supervisors—to maintain an orderly, non-judgmental environment.
• Participate in ongoing training and development opportunities, including motivational interviewing, effects of alcohol and other substances, trauma-informed service delivery, crisis and de-escalation practices, customer service and team-based care.
• Perform all other duties as assigned and maintain proficiency with evolving program protocols and standards of care.

What We're Looking For

• High School Diploma or equivalent.
• At least one year of personal recovery.
• Experience working with diverse populations including: individuals experiencing substance use and intoxication; people living with homelessness or housing instability; individuals impacted by the criminal legal system; people experiencing mental health crises.
• Familiarity with harm reduction; restorative and recovery-oriented practice; trauma-informed care; lived experience with substance use, recovery, homelessness, or incarceration is highly valued and actively welcomed.
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire.
• Basic computer literacy, including the ability to document in an electronic health record (EHR).
• Ability to obtain and accurately record vital signs.
• Strong attention to detail and ability to complete documentation in a timely manner.
• Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment.
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Nice to Have

• Possess at least two of the following: current Basic Life Support (BLS) certification; Alcohol & Other Drug (AOD) Certification and 2 years’ experience working in crisis, detox, or treatment environments; Crisis De-Escalation Training certification.