Recovery / Collections Officer

Radix

Recovery / Collections Officer

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Summary

• We are seeking a proactive and results-driven Collections Officer to manage loan repayments and ensure the timely recovery of disbursed loans.
• The successful candidate will be responsible for monitoring loan repayment schedules, following up with borrowers, managing overdue accounts and implementing effective recovery strategies to minimise loan defaults and maintain a healthy loan portfolio.
• The ideal candidate must have practical experience in loan collections, debt recovery and delinquency management within a lending or financial services institution.

Key Responsibilities

• Monitor loan repayment schedules and ensure borrowers meet their repayment obligations.

• Proactively contact customers ahead of repayment due dates to minimise missed payments.

• Follow up with borrowers with outstanding, overdue or defaulted loan obligations.

• Implement effective collection strategies to improve repayment rates and reduce loan delinquency.

• Maintain regular communication with borrowers through phone calls, emails, SMS and other approved communication channels.

• Negotiate repayment arrangements and payment plans with borrowers where necessary, within approved company policies.

• Track overdue accounts and maintain accurate records of collection activities.

• Escalate high-risk and seriously delinquent accounts for further recovery action.

• Work closely with the Credit Risk and Business Sales teams to identify repayment challenges and reduce portfolio losses.

• Reconcile customer repayments and ensure proper updating of loan accounts.

• Prepare daily, weekly and monthly collection reports.

• Monitor key portfolio indicators, including repayment rates, collection efficiency, PAR and default rates.

• Recommend improvements to the company's loan recovery and collections processes.

• Ensure all recovery activities comply with applicable regulations and the company's customer engagement policies.

• Requirements and Qualifications

• 2-3 years' experience in loan collections, debt recovery or credit control within a lending institution, microfinance bank or commercial bank.

• Proven experience managing overdue loans and recovering outstanding debts.

• Good understanding of loan repayment structures, delinquency management and recovery processes.

• Strong negotiation, communication and customer relationship management skills.

• Ability to manage difficult customer conversations professionally.

• Experience using loan management systems, collection tools and reporting platforms.

• Strong organisational skills and attention to detail.

• Ability to work with collection targets and deliver measurable results.

Application Closing Date

27th November, 2026.