About this role
Job title: Recoveries & Collections Specialist
About the Role We are seeking a dynamic and results-driven Recoveries & Collections Specialist to join our team. This role is pivotal in managing the recovery of funds for clients and ensuring timely and effective debt resolution. You will be the key interface between clients, debtors, and third-party partners, driving performance and maintaining strong relationships.
What You'll Do
- Manage recoveries for debts placed for collection.
- Conduct first-party and third-party collection calls to recover outstanding debts.
- Liaise with agencies, legal representatives, and administrators to resolve cases.
- Contact debtors directly via telephone to negotiate and secure payments.
- Improve collection processes to reduce time to recovery, decrease operating costs, and enhance results.
- Schedule reminder calls and escalate unresolved cases with final notifications.
- Ensure consistent follow-up to maintain debtor commitments.
- Oversee a portfolio of debts, implementing strategic actions to meet recovery targets.
- Maintain and negotiate relationships with clients, debtors, and third parties.
- Assess legal action feasibility and prepare cases for legal partners.
- Act as the first point of contact for clients, providing updates and reports.
- Respond to client queries, ensuring thorough investigation and resolution.
- Participate in group projects, contributing local expertise and insights.
What We're Looking For
- Previous experience working in B2B Third Party Collections and handling legal cases and background of Credit Insurance.
- Working experience in all phases of the collection agency business, ideally within the B2B environment and preferably in an officer or equivalent role.
- Strong communication and negotiation skills.
- Ability to manage multiple stakeholders and prioritize tasks effectively.
- Familiarity with legal processes related to debt recovery is a plus.
- Proven negotiation skills, with a sound judgement and ability to assess cost effectiveness of actions.
- Ability to work well under pressure, prioritise and achieve deadlines.
- Motivated and flexible in approach, a self-starter and team player.
- Fast to adapt, tech savvy.
- Proactive mindset with a focus on customer service and relationship management.
- Analytical skills to assess case viability and recommend actions.
- Excellent language skills in English/Hindi; any other local language will be a plus.
- This is an urgent requirement so candidate should be able to join immediately.
Nice to Have
- Any other local language will be a plus.
Compensation & Benefits
- Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards.