About this role
Job title: Recover Specialist - Abandoned Cart Recovery
About the Role We’re seeking a role to support Redo's Recover product, a solution that recovers abandoned carts through human-powered P2P messaging. The role focuses on driving incremental revenue by engaging shoppers with personalized, one‑to‑one conversations via trained agents, complementing automated flows.
What You'll Do
- Manage and optimize Recover campaigns, coordinating with human agents to send personalized 1:1 messages to shoppers who abandon carts.
- Segment and tailor messaging based on first-time vs returning customers, VIPs, products or collections in cart, cart value, and more.
- Ensure compliance with P2P rules, built-in opt-out handling, and time-zone aware sending windows.
- Monitor recovery messages, revenue, carts, and conversations; analyze performance and drive incremental revenue.
- Coordinate with support teams or use AI to respond to product and policy questions.
- Work with existing tools and flows; customize tone, offers, timing, and segmentation.
What We're Looking For
- Strong written communication skills and ability to craft personalized, conversational messages.
- Experience with e‑commerce or messaging campaigns; comfortable with CRM or SMS/messaging platforms.
- Ability to set up and optimize campaigns, segmentation, and performance reporting.
- Cross-functional collaboration with product, marketing, and support teams; data‑driven decision maker.
- Familiarity with P2P messaging concepts and compliance considerations.
Nice to Have
- Experience with P2P messaging compliance and TCPA considerations.
- Knowledge of AI-assisted responses for customer inquiries.
- Time-zone handling and opt-out management experience.
Compensation & Benefits
- Not disclosed in the posting.