Receptionist

Receptionist Prattville

Job Category: ADMINISTRATION

Requisition Number: RECEP002755

Posting Details

Posted: August 12, 2026

Part-Time

On-site

Locations

SOS Prattville

668 McQueen Smith Rd

Prattville, AL 36066, USA

SOS Prattville

668 McQueen Smith Rd

Prattville, AL 36066, USA

Job Details

Description

• Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.

Job Duties:

• Import patient medical information from the patient portal and pharmacies when available.

• Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.

• Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned at the Kiosk.

• Verify all patient information from the check-in process.

• Obtain a complete update of the patient’s medical history every 12 months.

• Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.

• Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.

• Communicate with your supervisor when voided payments are needed and turn in all voided receipts to your supervisor.

• Coordinate physical therapy scheduling.

• Coordinate patient referrals to outside facilities for consults with the Medical Records department.

• Schedule follow up appointments within the practice or consults within the practice.

• Send prescriptions electronically to patient selected pharmacies.

• Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.

• Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.

• Dispose of patient records in the correct receptacle daily.

• Call appropriate agencies for assistance in case of emergency.

• Relay messages to physicians when necessary to complete patient requests.

• Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.

• Print payment charge detail reports when requested by patients and explain charges when necessary.

• Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.

• Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.

• Sanitize and clean iPads, Kiosks, and your work area during down time.

• Follow appropriate dress code presenting a professional and cohesive image.

• Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.

• Turn in all time off requests to your supervisor in a timely manner.

• Work with the Insurance Department to set up payment arrangements with patients when necessary.

• Work with the Medical Records department with scanning, filing, or any task assigned or requested.

• Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.

• Cross-train to check-out or check-in when scheduled by your supervisor.

• Comply with all HIPPA rules when dealing with patients and patient information.

• Participate in facility meetings and activities when scheduled.

• Hours: The Prattville Extended Hours Clinic is open Monday - Friday, 5pm to 8pm and 8am to 2pm on Saturdays. Hours will be assigned during these times.

Qualifications

Skills

• Behaviors

• Required

• Team Player

• Works well as a member of a group

• Detail Oriented

• Capable of carrying out a given task with all details necessary to get the task done well

• Motivations

• Preferred

• Growth Opportunities

• Inspired to perform well by the chance to take on more responsibility

• Peer Recognition

• Inspired to perform well by the praise of coworkers

• Ability to Make an Impact

• Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Required

• High School or better.

Experience

• Required

1 year:

• Customer Service

• Preferred

• Insurance Verification

• Medical Office

• Licenses & Certifications

• Equal Opportunity Employer

• This employer is required to notify all applicants of their rights pursuant to federal employment laws.

• For further information, please review the Know Your Rights notice from the Department of Labor.

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