Receptionist

We are seeking a friendly and professional Receptionist to join our team at Soho House. The ideal candidate will have excellent communication skills, a positive attitude, and a exceptional customer service. As the first point of contact for members and guests, you will be responsible for creating a welcoming atmosphere and ensuring smooth operations at the front desk.

Key Responsibilities

• Greet and welcome members and guests as they arrive at the venue.

• Answer phone calls, emails, and inquiries in a professional and courteous manner.

• Provide information about the club, events, and services to members and guests.

• Assist with reservations, bookings, and member requests.

• Maintain accurate records of guest information and check-in/check-out procedures.

• Ensure the reception area is tidy, organized, and well-stocked with necessary materials.

• Coordinate with other departments to ensure members’ needs are met.

• Handle administrative tasks such as managing appointments and processing payments.

• Support the management team with various tasks and duties as required.

Qualifications

• Previous experience in a receptionist or customer service role is preferred.

• Excellent verbal and written communication skills.

• A professional and friendly demeanor.

• Ability to multitask and manage time effectively.

• Strong organizational skills and attention to detail.

• Proficiency in Microsoft Office or similar software.

• Ability to work flexible hours, including evenings, weekends and holidays.

• Why Soho House?

• Be part of a vibrant, fun and creative community.

• Opportunities for growth and development within the company.