About this role
Receptionist / Secretary
Posted: Sep 25, 2026 Deadline: Oct 9, 2026
Cedar Grillz & Lounge is a contemporary food and lifestyle destination offering delicious meals, premium grills, refreshing drinks, and a relaxed lounge experience. The brand is designed to combine great food, stylish ambience, and quality hospitality, creating a memorable experience for individuals, families, friends, and special occasions.
Receptionist / Secretary
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 2 - 3 years
- Location Abuja
- Job Field Customer Care, Success and Service
Role
- Full-time, shift-based (evenings, weekends & public holidays) position in Gwarinpa, Abuja. Reports to the General Manager. 1 opening.
Core Purpose
- Serve as the first face, first voice and first impression of Cedar Grillz & Lounge. Welcome every guest, manage all reservations and enquiries, handle conference room and sitout bookings, and provide secretarial support to the General Manager. Create a polished, warm and organised guest experience from the very first contact.
Key Responsibilities
- Greet and seat guests promptly, manage waiting lists and recognise returning guests/VIPs
- Take, confirm and manage reservations across phone, WhatsApp, email and social media
- Handle conference room and sitout enquiries, quotations, bookings and coordination
- Provide secretarial support: manage the General Manager’s diary, correspondence, filing and records
- Maintain a guest database of preferences, allergies and visit history
- Respond promptly and professionally to digital enquiries
- Handle guest feedback and complaints with empathy and escalate when needed
- Support marketing and maintain accurate venue information across platforms
Requirements
- Minimum: OND / HND in Hospitality Management, Business Administration, Secretarial Studies or related field
- Preferred: Bachelor’s degree in Hospitality, Tourism, Business or Communications
- 2–3 years’ experience in reception, front-office, guest relations, reservations or executive secretarial work
- Excellent spoken and written English, strong Microsoft Office / Google Workspace skills, and confident use of WhatsApp Business
- Polished presentation, organisation, multitasking and emotional intelligence
- Minimum age: 20.
Other Notes:
- Branded uniform or smart-dress allowance provided; high grooming and professional appearance standards apply
- Mix of desk work and floor presence during peak times.