Receptionist (Saudi National)

Receptionist (Saudi National)

Location: , Makkah, Saudi Arabia

External Reference: REF118396V

Job Description

We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team at Novotel Makkah, Saudi Arabia. As the first point of contact for our guests, you will play a key role in creating a positive, welcoming, and professional experience throughout their stay.

• Greet and assist guests, ensuring a warm, professional, and efficient welcome.
• Handle guest check-ins, check-outs, requests, and inquiries in a timely and professional manner.
• Answer and manage incoming phone calls, emails, and other guest communications.
• Provide accurate information about hotel facilities, services, and local attractions.
• Coordinate with other departments to ensure smooth hotel operations and a seamless guest experience.
• Maintain accurate guest records and update relevant information in the hotel system.
• Handle guest complaints and concerns professionally and escalate matters when necessary.
• Process payments and assist with cashiering procedures in accordance with hotel policies.
• Maintain a clean, organized, and professional Front Desk area.
• Follow hotel security, safety, and operational procedures at all times.
• Support the Front Office team and perform other duties as assigned by management.

Qualifications

• Saudi nationality (as specified for this position)

• Excellent verbal and written communication skills in both Arabic and English

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong multitasking abilities and time management skills

• Customer service orientation with a friendly and professional demeanor

• High school diploma or equivalent (required)

• Bachelor's degree in Hospitality Management or related field (preferred)

• Previous experience as a receptionist or front desk agent (preferred)

• Experience in hospitality or customer service industry (preferred)

• Ability to work in a fast-paced environment while maintaining attention to detail

• Excellent organizational skills and ability to prioritize tasks effectively

• Adaptability and willingness to learn new skills and technologies

• Diversity & Inclusion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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