Receptionist

Receptionist

• Job Type Full Time , Onsite
• Qualification Diploma
• Experience 2 - 4 years
• Location Thika
• Job Field Administration / Facilities
• Salary Range KSh 16,000 - KSh 30,000/month

Job Purpose

• To provide a professional and welcoming front-office experience for patients, visitors, and staff while ensuring efficient coordination of reception, appointments, enquiries, and administrative support within the facility.

Key Responsibilities

• Welcome and professionally attend to patients, visitors, and other guests arriving at the facility.

• Manage the reception desk, ensuring patients are directed to the appropriate department or service promptly.

• Handle incoming calls, emails, and general enquiries, providing accurate information or directing queries to the relevant team.

• Schedule, confirm, and reschedule patient appointments while maintaining an organised appointment calendar.

• Register patients and assist with the collection and verification of basic patient information in line with facility procedures.

• Maintain accurate reception records, including visitor logs, appointment details, and relevant administrative documentation.

• Coordinate communication between patients, medical teams, and administrative departments to support smooth service delivery.

• Manage patient flow at the front desk and promptly escalate delays, complaints, or service concerns to the appropriate supervisor.

• Receive and appropriately direct correspondence, deliveries, and documents within the facility.

• Support billing, cashiering, or insurance-related processes where required, without compromising patient confidentiality.

• Maintain a clean, organized, and professional reception area at all times.

• Ensure patient information and facility records are handled with discretion and confidentiality.

• Assist with general administrative duties, including filing, photocopying, data entry, and preparation of routine reports.

• Follow facility policies, health and safety procedures, and applicable standards governing patient care and confidentiality.

• Provide a courteous and professional experience that reflects the facility's standards of patient service.

• Qualifications and Experience

• At least 2 years of experience in a receptionist, front-office, customer service, or administrative role.

• Previous experience in a hospital, clinic, specialized medical facility, or other healthcare environment is an added advantage.

• Strong communication and interpersonal skills with a professional and approachable manner.

• Good organizational skills and the ability to manage multiple tasks in a busy environment.

• Proficiency in Microsoft Office and basic computer applications.

• Ability to handle confidential information with discretion.

• Good telephone etiquette and customer service skills.

• Ability to remain calm, patient, and professional when dealing with demanding or distressed clients.

• Good attention to detail and accuracy in handling records and information.

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