About this role
Receptionist
- Job Type Full Time
- Qualification Diploma
- Experience 2 years
- Location Machakos
- Job Field Administration / Facilities
KEY DUTIES & RESPONSIBILITIES
- Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals.
- Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals.
- Book, schedule, and reschedule patient appointments and procedures. using the relevant hospital systems.
- Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems.
- Strictly adhere to data protection and confidentiality policies when handling: sensitive patient information.
REQUIRED SKILLS & QUALIFICATIONS
- Diploma in a business related course.
- A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception.
- Familiarity with Medical terminology. Knowledge of basic medical terms and procedures is often preffered.
- Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (eg HMIS, Medisoft, or Health Information Systems).
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