Receptionist (M/F/NB) German speaking

Receptionist (M/F/NB) German speaking

Full-Time

Permanent

Brands MAMA SHELTER

Job Category Rooms

Location

Mama Shelter Zurich, Zürich, Switzerland

External Reference REF121129X

Region Luxury & Lifestyle

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description Join the lively team at Mama Shelter Zürich as our Receptionist. You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay.

The mission You’re in charge of welcoming guests and ensuring their stay is smooth at any time of the day. You can chat with them in German (mandatory), English, and other languages if mastered. With warm and personalized hospitality, you take care of everything: preparing arrivals, handling check-ins and check-outs (for individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests. Share any important feedback, complaints, or remarks with your manager to keep the guest experience top-notch. Handle payments, keep track of the cash register, and ensure accounts are in order. As a Mama ambassador, you love showcasing everything we have to offer, including the shop, restaurant, and events. With clear handwriting and a touch of creativity, you write useful tips and local recommendations on the mirrors of each floor and elevator. At the end of the day, you’re the guardian of the perfect guest experience.

Qualifications

• Details matter to you. You’re attentive and friendly, with kindness and flexibility.

• You’re versatile and capable of adapting to any situation, with a sales mindset.

• You handle every situation professionally and maintain confidentiality.

• You’re welcoming and engaging, giving guests full attention from the moment they arrive.

• Team spirit is important; colleagues should be able to count on you.

• Your extras

• You have a passion for hotels and hospitality.

• You are proficient with the property management system and can master it effectively.

• Your style is unique and approachable, and you’re keen to use additional languages.

• You’re eager to use a third language you’ve been learning.

• Additional Information

• We’re looking forward to meeting you and creating unforgettable moments together. We foster creativity, excellence, and progressiveness, interconnecting with our environment to create a new kind of quiet luxury. With us, you can be part of a global team leading the way in local sustainability initiatives, empowering you to make a meaningful impact.

• Let your passion shine

• Join us