Receptionist

Receptionist Location: Magodo, Lagos Employment Type: Full-time

Key Responsibilities

• Welcome clients, visitors, and guests in a friendly and professional manner.
• Manage the front desk and ensure the reception area is clean, organized, and presentable at all times.
• Answer, screen, and direct incoming phone calls promptly and professionally.
• Schedule, confirm, reschedule, and cancel client appointments as required.
• Check clients in and out efficiently while ensuring a seamless customer experience.
• Respond to customer inquiries via phone, email, WhatsApp, and social media where applicable.
• Receive and distribute mails, deliveries, and correspondence.
• Process payments, issue receipts, and maintain accurate transaction records.
• Maintain client records and update appointment schedules using the company's booking system.
• Coordinate with spa therapists, hairstylists, nail technicians, and other staff to ensure appointments run smoothly.
• Inform clients about available services, promotions, packages, and membership offers.
• Handle customer complaints professionally and escalate complex issues to the appropriate supervisor.
• Monitor front desk supplies and notify management when replenishment is required.
• Ensure client confidentiality and protect company information.
• Prepare daily appointment schedules and front desk reports.
• Assist with basic administrative tasks such as filing, data entry, photocopying, and document management.
• Support management with general office coordination and other duties as assigned.

Qualifications

• Minimum of OND / HND / Bachelor's Degree in any relevant field.
• 1–2 years of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in a similar role.
• Experience in a spa, salon, hospitality, or wellness environment is an added advantage.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and digital appointment booking systems is preferred.

Key Skills & Competencies:

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Professional appearance and positive attitude
• Good telephone etiquette
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Basic computer proficiency (Microsoft Office and appointment booking systems)
• Ability to work under pressure in a fast-paced environment
• Time management and problem-solving skills
• Integrity and professionalism

Application Closing Date

30th September, 2026.