Receptionist

Receptionist Job at Itel Energy

Itel Energy is a renewable energy solutions company focused on providing reliable, affordable, and sustainable solar power solutions across Nigeria. As part of the itel ecosystem, Itel Energy leverages strong distribution networks and deep market reach to deliver innovative off-grid and hybrid solar solutions for homes, SMEs, and commercial customers.

We are recruiting to fill the position below:

Job Position: Receptionist

Job Location: Abuja (FCT) and Lagos

Summary We are looking for a friendly and professional Receptionist to serve as the first point of contact for customers visiting the Itel Energy Service Centre. The role involves welcoming customers, attending to enquiries, coordinating service requests, and ensuring a smooth customer experience.

Key Responsibilities

• Welcome and attend to customers visiting the service centre.
• Receive and respond to customer enquiries regarding products, repairs, and after-sales services.
• Register customers and accurately record service requests and complaints.
• Direct customers to the appropriate service or technical team.
• Follow up on customer requests and provide updates where necessary.
• Manage incoming calls and enquiries professionally.
• Maintain accurate records of customer visits and service activities.
• Ensure the reception and customer waiting area are clean and welcoming.
• Escalate unresolved customer complaints or issues to the appropriate team.
• Support other administrative activities at the service centre as required.

Requirements

• OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or a related field.
• 2 - 3 years of experience in a receptionist, customer service, front desk, or similar customer-facing role.
• Excellent communication and interpersonal skills.
• Customer-focused with good problem-solving skills.
• Professional, patient, and well-organized.
• Proficiency in Microsoft Office and basic computer applications.
• Experience in a service centre, retail, electronics, or after-sales environment is an advantage.