About this role
Receptionist
Location: Colombo, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Onsite
Industry: Automotive
About the Role
Our client is seeking a professional, confident, and customer-focused Receptionist to serve as the first point of contact for clients and visitors. This is a highly visible customer-facing role that requires excellent communication skills, exceptional customer service capabilities, and the ability to create a positive first impression.
The ideal candidate will have strong experience in customer handling, CRM systems, and front-office operations while maintaining a professional and welcoming environment for all customers and visitors.
Key Responsibilities
-
Front Office & Customer Service
-
Welcome and professionally attend to clients, customers, and visitors.
-
Serve as the first point of contact for all front-office inquiries.
-
Ensure a positive and professional customer experience at all times.
-
Maintain a well-organized and professional reception area.
-
Customer Relationship Management
-
Manage customer interactions and records through the CRM system.
-
Follow up on customer inquiries and ensure timely responses.
-
Maintain accurate customer information and communication records.
-
Support customer engagement and relationship-building initiatives.
-
Communication & Coordination
-
Handle incoming calls, inquiries, and customer communications professionally.
-
Direct visitors and customers to the appropriate departments and personnel.
-
Coordinate appointments, meetings, and customer visits.
-
Liaise with internal teams to ensure customer requirements are addressed efficiently.
-
Client Experience
-
Assist customers with inquiries and service-related requests.
-
Handle customer concerns professionally and escalate issues when necessary.
-
Represent the company in a professional and customer-centric manner.
-
Contribute to delivering exceptional customer service standards.
Requirements
-
Female candidates preferred.
-
Minimum 2 years of experience in a Receptionist, Front Office, Customer Relations, Client Handling, or Customer Service role.
-
Hands-on experience using CRM systems is essential.
-
Strong experience in customer handling and client interaction.
-
Excellent spoken and written English communication skills.
-
Professional, confident, and well-groomed personality.
-
Strong interpersonal and communication skills.
-
Ability to handle demanding customer situations professionally and calmly.
-
Customer-focused mindset with a proactive and service-oriented approach.
-
Ability to work independently with minimal supervision.
-
Strong organizational and multitasking abilities.
-
Key Focus
-
This role is primarily focused on customer interaction, client handling, and front-office excellence, rather than administrative support activities.
-
Ready to take your career to new heights?
-
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
-
Our client is looking for a talented individual to fill the role of Receptionist.
-
Apply now and see how you can be the perfect fit for this exclusive position!