About this role
Janta Kenya - Receptionist, Front Office / Guest Services
Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Administration / Facilities
Key Responsibilities
- Welcome guests and support registration and check-in
- Assist with check-out, approved payments and receipt issuance
- Provide guests with information and coordinate requests
- Handle guest concerns professionally and escalate where necessary
- Maintain accurate guest records, logs and shift handovers
- Protect guest privacy and report safety or emergency concerns
What we’re looking for:
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Certificate or Diploma in Hospitality, Front Office Operations or a related field
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At least 2 years’ relevant reception or front office experience
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Hospitality experience is highly preferred
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Strong guest service and communication skills
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Professional, calm and welcoming presentation
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Good attention to detail and discretion when handling guest information
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Strong teamwork, integrity and awareness of guest safety
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