Receptionist / Front Desk Administrator

Job title: Receptionist / Front Desk Administrator

Location

Montague Gardens - Cape Town

Core purpose of the role To manage the professional front-line image and reception function. To perform administrative duties and providing assistance toward Sales/Ops team in order to ensure that work is carried out effectively and within stipulated time frames.

Academic Qualifications Essential: Matric Certificate (Grade 12) A relevant administration, office administration, or business administration qualification will be advantageous Computer literacy training or certification(advantageous)

Work experience Essential: Minimum 1–3 years’ experience in a receptionist, switchboard operator, front desk, or customer-facing administrative role Experience managing a professional reception area, including welcoming visitors, clients, suppliers, and employees. Previous experience providing excellent customer service in a corporate or professional environment Experience handling enquiries, taking accurate messages, and directing calls efficiently. Experience performing general administrative duties, including filing, data capturing, document preparation, and email correspondence Experience working with Microsoft Office Suite (Word,Excel, Outlook) and office communication systems Experience dealing with difficult or demanding customers professionally and calmly Experience supporting office operations, including coordinating couriers, deliveries, visitor access, and general office queries. Knowledge Essential: Technologically sound |Sound understanding of Customer Service principles | Telephone Operating SystemKey deliverables and outputs

Operational Operating of telephone system by answering and screening incoming calls and transferring these or enquiries to the relevant person in the correct departmentSending messages promptly and efficiently to personnelHandling front desk dutiesAssisting visitors in a friendly and efficient mannerAssisting with Administration duties on the system in line with company requirementsCouriering of Natis/Keys/Documents timeously dailyProvide general support and assistance to the Sales/Ops team as requiredOrdering of office supplies and stationeryStakeholders (internal & external customers, suppliers, shareholders)Build and maintain effective internal and external relationships in order to promote business continuity and drive user retention and growth.Maintain personal effectiveness and communicationMaintain effective oral and written communications with customers and work colleagues.Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increase the value created for all stakeholders. Treat each customer as the only customers

Skills

• Essential: Well-developed communication skills including telephone etiquette Attentiveness | Time Management | Self-Management'| Computer, technology and systems Administrative Skills | Attention to detail | Teamwork | Exceptional Customer Services

• Personal Attributes

• Essential: Organisational awareness | Concern for communicating clearly & professional Good interpersonal relationship | Self Confidence | Dependable Following procedures | Integrity | Reliability |Customer centricity

• Advantageous: Continuous improvement | Commitment for behaving correctly and ethically Enthusiasm for learning, sharing and growing | Professional appearance Ability to work under pressure