Receptionist

About the Role The Receptionist serves as the first point of contact at the assigned resource center, handling front-desk duties, intake and scheduling for program services. This role supports applicants and clients by explaining agency programs, gathering information, and coordinating intake and appointment processes. What You'll Do

• Meet and greet the general public; provide general information about programs; direct visitors to the appropriate office.
• Answer a high volume of incoming calls, route callers, and take messages as needed; manage the agency's main line when necessary.
• Greet clients for interviews, confirm appointments, and distribute relevant handouts while they wait.
• Prepare applicants by discussing household income and information needed to determine eligibility at the time of appointment.
• Schedule appointments, confirm with clients the day before, and reschedule no-shows as needed.
• Schedule and assist clients filling out mail-in application forms.
• Learn and use the FAP/EAP software proficiently.
• Mail any required forms and appointment letters to clients.
• Share client information with intake clerks as appropriate; print prior year applications and appointment letters when needed.
• Update client status in the FAP/EAP software when appointments are missed (no-shows).
• Contact clients due for EAP recertification and help schedule appointments.
• Learn rules and procedures for all energy programs to explain them to clients.
• Complete High Priority Sheets for energy emergencies according to guidelines.
• Maintain a log of all appointments and prepare weekly reports.
• Handle fax machine and distribute faxes; monitor fax and copier supplies.
• Perform clerical duties as needed and participate in outreach, by phone or in the field.
• Be available for evening and Saturday hours when necessary; cover other Resource Center offices in Hillsborough or Rockingham Counties as needed. What We're Looking For
• Strong customer service orientation with the ability to greet clients warmly and communicate program information effectively.
• Professional demeanor, clear verbal communication, and good phone etiquette.
• Ability to manage a high volume of calls and multi-task across reception, intake, and scheduling tasks.
• Experience or ability to learn FAP/EAP software; data entry and basic clerical skills.
• Detail-oriented, organized, and able to maintain logs and reports; willingness to outreach and cover other offices as needed.
• Flexibility to work evenings and Saturdays and to travel between Resource Center locations. Compensation & Benefits
• Salary: $18.58 per hour.