About this role
Receptionist, Cancer Centre
- Job Type Full Time
- Qualification Diploma
- Experience
- Location Nairobi
- Job Field Administration / Facilities
Job Summary
- To provide professional reception, administrative, client-service, and sample coordination support to the NGS Unit by managing front-office activities, facilitating communication and appointments, maintaining accurate records, and supporting the efficient flow and documentation of samples received and dispatched by the Unit.
Key Responsibilities
- Manage the NGS Unit reception and serve as the first point of contact for clients, visitors, clinicians, and other stakeholders.
- Receive and route samples delivered to the NGS Unit in accordance with established procedures.
- Maintain a comprehensive log of all samples received and/or sent/dispatched by the NGS Unit.
- Ensure sample records contain all required information and are kept current.
- Flag discrepancies or missing sample information to the relevant NGS Unit staff.
- Coordinate appointments and routine client enquiries.
- Manage telephone calls, emails, messages, and other correspondence.
- Maintain accurate administrative and sample-related records.
- Support filing, scanning, photocopying, data entry, and document management.
- Assist with meetings, workshops, training sessions, and other NGS Unit activities.
- Support maintenance of reception and administrative supplies.
- Maintain confidentiality of patient, laboratory, and institutional information.
- Comply with hospital, NGS Unit, quality, safety, and infection prevention procedures.
- Perform other related duties as assigned by the supervisor.
Qualifications
- Diploma in Business Administration, Secretarial Studies, Health Records, Health Administration, or a related field.
- Additional training in customer service, records management, or healthcare administration will be an added advantage.
Relevant Experience
- Previous experience in a hospital, laboratory, healthcare, or other professional service environment is preferred.
- Experience in reception, customer service, records management, or administrative support.
- Experience maintaining registers, logs, or electronic records.
- Proficiency in Microsoft Office applications and basic data-entry systems.