About this role
Receptionist and Administrative Assistant
Summary We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Academy St John's Wood. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.
About Us In September 2017, we joined the Harris Federation, which runs 55 successful primary and secondary schools in and around London. Every Harris academy inspected by Ofsted is rated good or outstanding, with the majority rated outstanding. The core values and vision for the academy will be centred on dedication, determination and destiny. When students are dedicated to their studies and determined to succeed, all will achieve their destiny.
Main Areas of Responsibility
- Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
- Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
- Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
- Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
- General administrative duties such as typing, photocopying, filing, collation and distribution of post
- Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
- Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
- Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements
Qualifications & Experience
- Qualifications to GCSE level or equivalent
- Competency in the use of Microsoft Office packages
- Proficiency in the use of computers and databases
- Previous experience in an administrative or front office/reception role
- Demonstrable customer service experience
- Good level of interpersonal and communication skills, with a good standard of written and spoken English
- Excellent organisational and time management skills
- Commitment to delivering excellent level of professional customer service
- Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
- High level of attention to detail and accuracy of work
Safeguarding and Equal Opportunities The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We are committed to providing a fair, equitable and mutually supportive learning and working environment.