Receptionist / Administrative Assistant

Receptionist / Administrative Assistant

We are a professional consulting and support organisation, helping healthcare providers, schools, organisations and families build stronger systems, develop skilled teams and improve outcomes

Receptionist / Administrative Assistant

• Job Type Full Time, Onsite
• Qualification Secondary School (SSCE)
• Experience 1 year
• Location Lagos
• City Ogba
• Job Field Administration / Facilities

Reports to: Founder/Management

Working Arrangement: Office-based

About SAF

Simbiat Ashabi Foundation is a women-centred organisation committed to Helping Women Thrive through practical empowerment, skills development, wellbeing support, community initiatives and opportunities that enable women to build more sustainable futures.

Role Purpose

The Receptionist/Administrative Assistant will be the first point of contact for visitors, beneficiaries, partners and members of the public contacting SAF.

The role will also provide day-to-day administrative support to ensure that the SAF office is professional, organised, welcoming and runs efficiently.

Key Responsibilities

• Reception & Communication

• Welcome visitors professionally and identify the purpose of their visit.

• Answer and respond appropriately to telephone, WhatsApp and general enquiries.

• Direct enquiries to the appropriate member of the SAF team.

• Receive messages and ensure they are passed on promptly.

• Maintain a professional and welcoming reception environment.

• Provide basic information about SAF's programmes and activities.

• Administration

• Maintain organised electronic and paper records.

• Assist with correspondence, letters, forms and other administrative documents.

• Maintain appointment, visitor and enquiry records.

• Assist with registration for SAF programmes, training and events.

• Keep beneficiary and participant information accurately recorded and confidential.

• Support preparation of attendance sheets, feedback forms and programme documentation.

• Assist with printing, photocopying, scanning and filing.

• Monitor office stationery and supplies and report when replacements are required.

• Programme & Community Support

• Assist with communication with beneficiaries attending SAF programmes.

• Send reminders regarding training, appointments, meetings and events when required.

• Support the organisation of workshops, training programmes and community activities.

• Assist with collecting attendance and feedback information for programme monitoring.

• Help ensure the office/training space is prepared before meetings and programmes.

• Provide administrative support to projects such as Stitching Dreams and future SAF empowerment initiatives.

• Office Coordination

• Maintain the visitor register and ensure visitors are appropriately attended to.

• Receive deliveries and correspondence.

• Help maintain a clean, organised and professional office environment.

• Report maintenance, security or facility issues promptly.

• Liaise appropriately with suppliers and service providers when requested.

• Support the Founder and other SAF team members with reasonable administrative duties.

• Person Specification

The successful candidate should have:

• Minimum OND/NCE or equivalent qualification; HND/Bachelor's degree is an advantage.

• Previous receptionist, customer service or administrative experience is desirable.

• Good spoken and written English.

• Good interpersonal and customer-service skills.

• Basic computer skills, including Microsoft Word, email and internet use.

• Confidence using WhatsApp for professional communication.

• Good organisational and record-keeping skills.

• Ability to work independently and follow instructions.

• Professional appearance and manner.

• Punctuality, reliability and attention to detail.

• Ability to handle confidential information appropriately.

• A positive attitude towards women's empowerment and community development.

• Personal Qualities

• We are particularly looking for someone who is warm, organised, responsible and proactive.

• The person should not need constant supervision to complete routine responsibilities. She/he should be able to notice what needs doing, take appropriate action and follow tasks through to completion.

• Performance Expectations

Performance will include:

• Punctual and reliable attendance.

• Professional handling of visitors and enquiries.

• Accurate and up-to-date administrative records.

• Prompt follow-up of calls, messages and assigned tasks.

• Good organisation of the reception/office area.

• Effective administrative support for SAF programmes.

• Respectful treatment of beneficiaries and visitors.

• Confidentiality and safeguarding of information.

• Safeguarding & Confidentiality

• Because SAF works with women and potentially vulnerable beneficiaries, the Receptionist/Administrative Assistant must maintain appropriate professional boundaries and confidentiality and comply with SAF's safeguarding, data protection and organisational policies.

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