Receptionist
About this role
As a Front Office Multi Skilled Team Member you will greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start. Be aware of all the various departments of the Hotel and to be able to communicate with them effectively. Receptionists check guests in and out, using a computerised system. Familiarise yourself with the Hotel’s check in/out procedures. Familiarise yourself with the Hotel’s Reception computer system. You issue keys to guests and provide guests with clear directions to their accommodation. You keep accurate records of which guests have arrived at, or left, the hotel. You make sure that any necessary information goes to the housekeeping, kitchen, maintenance, and management departments.
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