Receptionist 0 hours contract

Receptionist 0 hours contract

Connecting you with your role:

• Ensure all Front Desk tasks are completed in a timely manner.
• Ensure all brand standards are being followed.
• Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to relevant departments.
• Ensure optimum occupancy and average rate for the purpose of maximizing revenues.
• Report any faults or issues guests have risen to the relevant departments and to the Duty Manager.
• Resolve any guest enquiries and exceed expectations to build returning guest clientele.
• Be fully conversant with all Front Office departmental procedures.
• Monitor front desk activities with regards to correct billing of revenues, cash control, float balances and credit balances of guests in-house in compliance with hotel policy.
• Overview guest journey from the point of arrival to departure, ensure proper hand over and information is given to the Front Office team.
• Working Weekends is Mandatory

KEY RESPONSIBILITIES

• Being familiar with all the applications, which contribute to a good execution of the shift such as Opera PMS (Training will be provided)
• Manage room allocations and guests’ requests in cooperation with Housekeeping department.
• Being able to execute daily operations such as check in, check out and billing.
• Successfully conduct tasks according to checklists.
• Regularly review room availability situations together with Housekeeping.
• Record and hand over lost property to Housekeeping.
• Be familiar with hotels guest key systems and procedures.
• Be familiar with booking systems and guest loyalty schemes.
• Respond and Action all emails.

Be Knowledgeable:

• Knowledge of overall hotel operations is essential for this role.
• Knowledge of the property, its configuration to understand room allocations.
• Knowledge of room types and room rates (training will be provided).
• Be familiar with Fire, Emergency and Bomb threat evacuation procedures and serve as the liaison point in case of emergencies along with Duty Manager (training will be provided).
• Be informed of all relevant matters at all times enabling them to take correct action where necessary.
• Ensure new SOPs, standards and processes are communicated and followed through on a daily basis.

Customer Contact:

• Be familiar with all in-house VIP’s, regular and long stay guests.
• Handle guest comments, complaints, requests or inquiries, by assuring appropriate action is taken or delegate until guest satisfaction has been met and exceeded, promptly.
• Create and maintain a personal and respectful rapport with regular guests.
• Ensure guest privacy and security, respecting confidential information.
• Ensure service value and exceed guest experiences.

Working with others:

• Work as a strong and committed team member and colleague.
• Participate and support managers, supervisors and associates providing feedback as needed.
• Establish and maintain open, collaborative relationships within the team.
• Ensure that the highest standards of personal hygiene are maintained.

Management:

• Attend training as required.
• Be on duty as scheduled.
• Ensure professional working relationship with all departments of the hotel as main contact person for the daily operation of the Front Office department.
• Liaise with maintenance and housekeeping on all matters that may concern them.

Quality Awareness:

• Ensure that guests receive prompt cordial attention.
• Ensure to be groomed as specified.
• Be fully aware of all functions taking place in the hotel at any given time while on duty.

Experience

• Reception (1 Year Preffered)

• Opera PMS (1 Year Preffered)

• Job Types: Full-time, Contract, Permanent

• Work Location: In person

• Additional Information Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

• Related jobs

• Housekeeper Intermitente

Salary

Location

Novotel Lima San Isidro, San Isidro, Peru

Experience Level Associate

Job Schedule Full-Time

Brands PULLMAN

Job type Permanent

Locations San Isidro

Job Category Rooms

Description

• El Housekeeper es responsable de mantener la limpieza, el orden y la adecuada presentación de las habitaciones y áreas asignadas del hotel, asegurando el cumplimiento de los estándares de calidad, hig

• Reference

• 81ffe15f-e4e0-45f1-910b-35967864509b

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Night Auditor

Salary

Location

Fairmont Austin, Austin, United States

Experience Level Entry Level

Job Schedule Full-Time

Brands FAIRMONT

Job type Permanent

Locations Austin

Job Category Rooms

Description

• Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and engaging

• Reference

• 9471d4df-c0aa-49f3-a579-ec9caca299ba

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Night Auditor

Salary

Location

Novotel Wellington, Wellington, New Zealand

Experience Level Associate

Job Schedule Full-Time

Brands NOVOTEL

Job type Permanent

Locations Wellington

Job Category Rooms

Description

• You'll be the friendly face greeting late arrivals, assisting guests throughout the night, and ensuring everything is set up for success the following day. Your responsibilities will include:Welcoming

• Reference

• 568f47ce-6bb4-4ee3-8b54-f224b9f59457

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Arrumadeira (o)

Salary

Location

Novotel São Paulo Morumbi, Sâo Paulo, Brazil

Experience Level Entry Level

Job Schedule Full-Time

Brands ACCOR

Job type Permanent

Locations São Paulo

Job Category Rooms

Description

• Responsável pela limpeza, organização e conservação dos apartamentos e áreas dos andares, garantindo o cumprimento dos padrões de qualidade e excelência da marca.Principais atividades:Limpeza e arruma

• Reference

• 9957fc25-ec43-4f91-a79c-5296e2d6bbbe

• Expiry Date

• 01/01/0001

• Apply

• Apply

• Resident Services Supervisor

Salary

Location

Fairmont San Jose, San Francisco, United States

Experience Level Entry Level

Job Schedule Full-Time

Brands ACCOR

Job type Temporary

Locations San Francisco

Job Category Rooms

Description

• We invite you to join the world of luxury hospitality at Fairmont Heritage Place, Ghirardelli Square, as our new Residence Services Supervisor. Reporting to the Front Office/Operations Manager, the Re

• Reference

• abd7ed5c-d3e0-4ec2-8860-78091e47f761

• Expiry Date

• 01/01/0001