Reception Team member

Novotel Liverpool Centre

Reception Team member

Location

Novotel Liverpool Centre, Liverpool, United Kingdom

Job Description

Contract: Casual / 0- hours

Our mission at Novotel Liverpool Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 209 bedrooms, 10 meeting Rooms, a restaurant & bar as well as a swimming pool and sauna.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off

• Free Bonus Breaks Voucher (complimentary stays in UK)

• Friends & Family Rates

• 28 days of paid holidays per year (pro rata)

• Eye Test Vouchers

• Learning programs through our Academies

• Cycle to work scheme

• Employee Vivup program with direct access to GP, high street discounts and many more

• Discounted or free food

• Work based Pension

• About ACCOR

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Company Philosophy

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

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