Reception Team Member

Reception Team Member

Region

Europe and North Africa

Job Description

What will you be doing?

Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.

Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

Maintain strict security procedures to ensure guest confidentiality and safety

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.

Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.

Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Attend to other duties like hosting breakfast as requested by Management and Supervisors

Qualifications

Skills include but are not limited to:

• Customer Service skills

• Ability to multitask

• Excellent communication skills

• Team working skills

• Ability to cope well under pressure and interact with patience and compassion

• Administration skills

• Computer skills

• Additional Information

• At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

• We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.

• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

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