Reception Supervisor

Reception Supervisor

Location: Novotel Nottingham Derby, Long Eaton, United Kingdom

Region: Europe and North Africa

Brand: ACCOR

Job Description

We’re looking for a Reception Supervisor to join our team in Novotel Nottingham, where luxury service meets unforgettable guest experiences.

In this role, you’ll be the face of the hotel - leading from the front, anticipating guest needs, and ensuring every stay is seamless, personal, and memorable. If you’re passionate about hospitality and thrive on delivering exceptional service, this is your chance to shine.

What you’ll be doing:

• Taking ownership of daily pre-arrival checks to make sure every detail is spot on.
• Personally welcoming VIPs, Accor Live Limitless, and returning guests.
• Stepping in for the Assistant Front Office Manager when needed, from pre-convention briefings to group arrivals.
• Acting as the go-to contact for guests throughout their stay, resolving issues with ease and professionalism.

Why join us?

At our Hotel, every team member plays a role in shaping world-class experiences. You’ll be part of a supportive, dynamic environment where your growth and development matter as much as the guest journey.

Qualifications

• What we’re looking for

• Experience in a guest-facing role within luxury hospitality.

• A confident, people-focused leader with excellent communication skills.

• A natural problem-solver who thrives under pressure.

• Someone with an eye for detail and a genuine passion for service.

• Additional Information

The Person:

• Successful candidates for the position of Reception Supervisor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Let your passion shine

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• Learn about us

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• Join us