About this role

Reception Agent• Welcomes guests as soon as they arrive with great care and attention

Helps encourage customer loyalty by building friendly, personalised relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
Has an impeccable attitude which conveys the image of the brand and hotel • Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls
Passes information on as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Handles reservations
Prepares and serves snacks or breakfasts outside of the restaurant's opening hours. • Respects the procedures concerning invoicing and cash operations
Manages the cash under his/her responsibility

Required Qualifications: - Substantial experience in a customer-facing role within the hospitality sector or equivalent service environment - Proficient English and Fluency in Italian or Russian is required. communication skills; additional language proficiency is advantageous - Competency in hotel management systems and Microsoft Office applications
Strong organisational skills and meticulous attention to detail with the ability to manage multiple priorities effectively - Reliable cash handling and financial transaction management with a commitment to accuracy - Professional demeanour that represents the brand effectively and creates a welcoming environment for - Availability for varied shift patterns, including evenings, weekends, and public holidays
Good interpersonal skills, guest-oriented and service-minded.
Team spirit.
Good listening skills and the ability to anticipate guest needs.
Good presentation and confident communication skills.
Dynamic.
Sales-oriented.

experience is an asset

Prior experience working with Opera or a related system

Fluency in Italian or Russian is required.

additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Reception Agent