About this role
Job title: Receipting Team Lead
About the Role Lead and manage the Receipting Team responsible for end-to-end receipting operations, including approval of journal entries, reconciliation, and resolution of unmatched transactions. This role supports audits, monitors ePayment channels, and collaborates across IT, underwriting, product, and operations to drive system and process enhancements. It also provides leadership, training, and ensures compliance and internal controls.
What You'll Do
- Lead and supervise the Receipting Team to achieve daily operational goals and service levels.
- Review and verify daily receipting listings, approve journal entries for premium receipts, adjustments, and intercompany transactions.
- Perform and oversee clearing of receipts against outstanding balances (knockoffs).
- Monitor unmatched and undetermined credits, especially from ePayment channels, ensuring timely resolution and accurate allocation.
- Ensure timely processing of receipts to support policy issuance and financial integrity.
- Serve as primary point of contact for production issues; coordinate with IT, branches, and other departments; resolve data/system issues; implement root cause analysis and corrective actions.
- Manage ad-hoc audit requests; prepare and submit documentation; maintain audit trails.
- Participate in cross-functional discussions for new products, system enhancements; assess receipting impacts and coordinate updates.
- Lead and mentor the team; provide training and feedback; promote accuracy and accountability.
- Contribute to system enhancements and process improvements; gather requirements, participate in UAT, deployment; identify automation opportunities; strengthen internal controls; implement SOPs.
What We're Looking For
- Strong knowledge of receipting, reconciliation, and financial operations in general insurance.
- Ability to identify, investigate, and resolve unmatched/undetermined credits (HQ payments, ePayments).
- Attention to detail with strong analytical and problem-solving skills.
- Effective cross-functional collaboration and communication.
- Team leadership and people management capabilities.
- Proficiency in ERP and core insurance systems (Oracle, SAP).
- Bachelor's degree in accounting, finance, business administration, or related field; 4-6 years of relevant experience in finance or receipting; 1-2 years in a supervisory role; experience in general insurance or financial services is preferred.
Nice to Have
- Experience in general insurance or financial services is preferred.