About this role
About the Role
Real-Time Alerts & Monitoring helps IT teams stay ahead of Apple issues with real-time telemetry, automated remediation, and seamless ticketing. This role focuses on monitoring devices, alerting on problems before users notice them, and fixing issues automatically where possible.
What You'll Do
- Monitor 100+ prebuilt Apple-specific device metrics in real time, plus your own custom metrics, to detect issues before users experience them.
- Watch every device, alert you to security and performance issues, and fix problems automatically using automated remediation.
- Create custom alerts, like Antivirus Removed, to match your environment and policies.
- Integrate alerts with your ticketing system so an alert creates a ticket and automated fixes can close it automatically.
- Provide visibility into device health, user details, and recent alerts from every ticket; surface the right automation steps inside your help desk and track outcomes across devices, users, and teams.
What We're Looking For
- Not specified in the posting.
Nice to Have
- Not specified in the posting.
Compensation & Benefits
- Not specified in the posting.